What the Record Shows

We were three weeks out from a Daubert hearing in a $4.2M personal injury case — a rear-end collision with disputed biomechanics. The defense expert had a reputation for shifting his opinions between deposition and trial, and I needed a certified transcript to hold him to his words. My regular reporter had a family emergency.

I called Deposition at 7 a.m. and had a confirmed reporter with CRR and realtime credentials by 8:15. The realtime feed integrated cleanly with my CaseNotebook setup. The certified transcript arrived in three business days — clean, properly formatted, zero errata. That transcript became Exhibit 12 at the Daubert hearing. We prevailed.

Our client was defending a $28M breach-of-fiduciary claim involving former executives across New York, Houston, and London. The deposition schedule ran six consecutive days with witnesses in all three cities — some in-person, some remote. Coordinating a single reporting agency across those logistics was a deliberate choice, and one our firm administrator pushed hard for after a prior engagement where inconsistent exhibit numbering created confusion at summary judgment.

The lead reporter held CCRR certification and had prior experience with financial services litigation. Exhibit coordination was handled through a shared portal that all three reporters accessed in real time. The final exhibit index was delivered with the last transcript — consistent across all six volumes. The opposing party's counsel asked us for the name of the agency at the conclusion of the case. That is the highest compliment in this business.

High-conflict custody matters require a different kind of presence in the room. I needed someone who understood that accuracy and discretion are the same professional obligation — not competing ones. The deponent was a mother whose parenting was under scrutiny, and the emotional stakes were significant. I had worked with three other reporting agencies in the prior two years, and two of them had produced transcripts with readback errors that opposing counsel exploited.

The reporter arrived early, set up without disruption, and conducted herself with the kind of quiet competence that lets the attorneys do their work. The certified transcript was formatted to local family court rules without my having to ask. I have since used Deposition for four additional custody and guardianship matters. I recommend them specifically to attorneys who practice in emotionally charged proceedings and cannot afford a distracted or careless reporter.